Tired of email

Why Your HOT List Suddenly Went Cold

February 04, 20252 min read

Two conversations stopped me in my tracks this weekend...

The first happened in a Facebook group.

Someone posted that their email opens had plummeted 20-30% since December. Even though everything "technical" looked perfect.

Then my inbox dinged...

A message from a client that made my heart sink:

"It's difficult not to feel discouraged," she wrote. "As a business that relies on emails, it's extremely concerning to think about our future..."

She went on to describe how even messages she ACTIVELY subscribed to... from companies she regularly buys from... were landing in spam.

And that's when I noticed something nobody was talking about...

A sneaky little phenomenon I call "list fatigue."

Think of it like this...

Remember when you first started dating someone?

How exciting every text was?

How you'd drop everything to read their messages?

But then...

If they kept sending the same kinds of texts, over and over...

That excitement started to fade.

That's exactly what happens to email lists.

Your subscribers might still like you...

Still want to hear from you...

Still value what you offer...

But something's... different.

Their attention drifts.

Their enthusiasm wanes.

Their engagement slowly slips away.

Not because they don't care anymore...

But because we're not evolving with their changing needs and interests.

This is exactly what marketing legend Gene Schwartz warned about:

"If you don't spend at least two hours a week finding out where your market is today, you are finished!"

Your audience's challenges? Their desires? Their late-night worries?

They're constantly shifting.

And if we're not paying attention...

If we're not deeply tuned in...

Our messages start feeling like background noise.

So here's my question:

Are you guessing what your audience is intensely interested in?

Or have you found out through exhaustive research?

Because there are goldmines of insight just waiting to be discovered:

→ Dive into Reddit threads where your ideal clients hang out... their raw, unfiltered conversations are pure magic

→ Explore Quora discussions in your space... people share their deepest frustrations there

→ Read Amazon reviews for books your audience loves... their exact words describe their hopes and fears

→ Survey them regularly... but ask the right questions (that's crucial)

When you know your audience THIS intimately?

Your emails transform from "just another message" into something they actively seek out.

There are 100 ways to get email marketing wrong and just a handful of ways to get it right. My clients hire me to find the right ones for their business.

Scott A. Hartley

There are 100 ways to get email marketing wrong and just a handful of ways to get it right. My clients hire me to find the right ones for their business.

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