car dealership

A Saturday Shopping Trip Gone Wrong

September 03, 20242 min read

Ever had a shopping experience that left you feeling ... off?

Let me tell you about my Saturday ...

I headed to a local dealership to check out the new Ford Maverick hybrid pickup.

My trusty F-150 has served me well for 5 years, with only 33,000 miles on the clock. I thought I might score a nice upgrade without breaking the bank.

But wow ... what an icky experience!

The salesman - someone I've known for years - was spinning tales faster than the brand-new tires on the Maverick could turn.

Suddenly my well-maintained truck that he'd been trying to get me to trade since April was "impossible to sell."

The atlas blue Maverick I was eyeing had "three other eager buyers in the showroom."

(Funny how it had been sitting there for 2 hours, waiting for me to arrive.)

I left without a new ride, but with a valuable lesson.

It got me thinking about how we approach email.

While we all want to drive results, there's a world of difference between persuasion and pressure.

So how can we ensure our emails build trust rather than erode it?

Here's a few ideas:

  • Use clear, honest subject lines

  • Share real stories and experiences (like I just did!)

  • Provide genuine value in every email

  • Avoid false scarcity ("Only 5 left!" when it's a digital product)

Our goal isn't to make a sale ...

It's to build genuine relationships.

Speaking of value, I'm working on some new quick reference guides. I've got 4 ideas in mind, but I'd love your input on which one to create first.

  1. 4 ways to boost your open rates

  2. How to get more clicks on your emails

  3. How to properly run a re-engagement campaign

  4. Signs indicating your emails might be going to spam

Comment below this post with the number of the guide you'd find most useful.

There are 100 ways to get email marketing wrong and just a handful of ways to get it right. My clients hire me to find the right ones for their business.

Scott A. Hartley

There are 100 ways to get email marketing wrong and just a handful of ways to get it right. My clients hire me to find the right ones for their business.

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